New SHRM research explores the use of automation and AI in HR


ALEXANDRIA, Virginia — New search for The Society for Human Resource Management (SHRM) shows that nearly one in four organizations say they use automation or artificial intelligence (AI) to support HR-related activities, including recruiting and hiring.

Of those who use these tools, more than 2 in 3 HR professionals say the time it takes to fill vacancies is somewhat (53%) or much better (16%) due to their use of automation or the AI. However, only 2 in 5 employers who source these tools from a vendor say their vendor is very transparent about the steps taken to ensure the tools protect against bias.

“Clearly, automation helps HR bring value to organizations, especially when it comes to acquiring top talent,” said Emily M. Dickens, SHRM chief of staff and lead government affairs. “But we need to be sure that the tools we use don’t lead to biases in the hiring process, performance management or other areas of HR. I’m happy to note that the Equal Opportunities Commission Employment Opportunity has launched an agency-wide initiative to ensure AI systems comply with civil rights law.We look forward to being a partner in these important efforts.

Large employers lead: Most small and medium-sized businesses don’t use automation or AI to support HR-related activities. SHRM found that only 16% of employers with fewer than 100 workers use automation or AI, compared to 42% of employers with 5,000 or more workers.

Increasing: Research found that 1 in 4 organizations plan to start using or increase their use of automation or AI in recruiting and hiring in the next five years, and 1 in 5 organizations plan begin using or increase its use of these tools for performance management over the next five years. the next five years.

Eliminate prejudices: While 30% say using automation or AI improves their ability to reduce potential bias in hiring decisions, 46% would like to see more information or resources on how to identify any potential bias when using these tools.

Here are some other key findings from SHRM’s survey:

  • 85% of employers who use automation or AI say it saves them time and/or increases efficiency.
  • 64% of HR professionals say their organization’s automation or AI tools automatically filter out unqualified candidates.
  • More than 2 in 3 HR professionals say the amount of applications they have to manually review is
    somewhat (44%) or much better (24%) due to their use of automation or AI.
  • 92% of organizations that use automation or AI obtain some or all of these tools directly from a vendor.
  • 19% of organizations that use automation or AI have found that these tools accidentally ignore or exclude qualified candidates or employees.

These findings are part of a larger recruiting study presented at the SHRM Talent Conference & Expo, which runs April 10-13 in Denver.


The survey was conducted electronically with a random sample of active SHRM HR professionals
membership from February 1 to 17, 2022. A total of 1,688 members participated in the survey. Academics, students, consultants and retired HR professionals were excluded. Respondents represented organizations of all sizes in a wide variety of industries across the United States.

About SHRM

SHRM, the Society for Human Resource Management, creates better workplaces where employers and employees thrive together. As the voice of all things work, workers and the workplace, SHRM is the foremost expert, convener and thought leader on issues impacting the changing workplaces of today. With more than 300,000 HR members and business leaders in 165 countries, SHRM impacts the lives of more than 115 million workers and families around the world. Learn more at and on Twitter @SHRM.


Comments are closed.