OPM has been quietly rebranded as the HR Shared Services Central Office


Written by Dave Nyczepir

The Office of Management and Budget quietly renamed the Office of Personnel Management the Quality Service Management Office for Civilian Human Resources Transactions on March 30, after finding the agency better suited to set up a modern IT solutions market which includes commercial offers.

OPM has spent the last six months on the migration and is preparing to inventory HR IT systems and branch modernization roadmaps.

The Trump administration originally designated the General Services Administration as the HR Quality Service Management Office (QSMO) as it attempted to abolish the OPM, but the latter now leads the HR Shared Services at the OPM. scale, from enterprise resource planning (ERP) platforms to point solutions.

The QSMO program was created in April 2019 to reform the way the government works with shared services. Under the program, individual agencies have been designated as leaders in delivering specific services to other government agencies and programs.

“Every agency feels like they need the features of a Lexus SUV, but they have the budget for a Toyata sedan,” Steve Krauss, acting director of QSMO Civilian HR Transaction Services, said at the summit. ACT-IAC shared services on Thursday. . “They feel like they’re falling further and further behind over time, and the reality is that the only way to close that circle is through some kind of carpooling arrangement.”

The QSMO focuses on hiring assessment and data analytics solutions to begin with, the first to help agencies comply with the July 2020 Executive Order to Modernize and Reform Federal Hiring. Commercial hiring assessment solutions exist, as does OPM’s USA Hire based on a commercial solution contract.

On the data analytics front, the OPM can establish a community of practice of agency human capital data analytics with private sector participants.

The Cybersecurity and Infrastructure Security Agency’s QSMO has already awarded two major shared services awards for a vulnerability disclosure platform service, which received its authorization to operate (ATO) three weeks ago, and a protective DNS resolution service which received its ATO on Wednesday.

CISA is currently working with agencies and industry on how best to integrate commercial solutions into its QSMO marketplace.

“We’re going to be focusing a lot on, like, how can we partner with the GSA on government-wide vehicles,” branch manager Jim Sheire said. “How can we bring more commercial providers into the QSMO market to provide these services to agencies? »

CISA issued a Request for Information (RFI) on security operations services and how to implement them in a zero-trust environment, in response to large agencies with security operations centers in looking for a “grain aisle” of offers, Sheire said.

The agency also released technical benchmarks and architecture guidance on its Secure Cloud Business Applications (SCuBA) project a few weeks ago for public comment.

Meanwhile, the newest QSMO, the Grants QSMO within the Department of Health and Human Services, has engaged with all but two “very small” of 49 granting agencies, said executive director Chad Clifford .

The QSMO closed a request for information at the end of March on commercial grant management solutions and services, data implementation, customer experience and potential acquisition strategies, and responses are currently being evaluated by a panel. interagency examiners.

“How can we expand this market by next year to attract commercial suppliers, and where should we focus first?” said Clifford. “We know what agencies need, but how can we do it now while maturing over time? »

The Financial Management QSMO within the Bureau of the Fiscal Service of the Treasury Department has just reached an agreement with the GSA on a contract acquisition approach to fill its market with commercial offers, a special item number under the Multiple Award Schedule vehicle. Tech companies will be able to apply to participate in the QSMO marketplace from mid-May, said Reed Waller, financial systems adviser for QSMO.

At the same time, the QSMO is working to identify the best candidate information systems for modernization.

“We’ve put together an inventory of financial systems that I don’t think have ever existed before,” Waller said.

-In this story-

tax service office, Cybersecurity and Infrastructure Security Agency (CISA), Department of Health and Human Services (HHS), General Services Administration (GSA), human resources, information technology, Office of Management and Budget (OMB), Office of Personnel Management (OPM), QSMO, shared services, Treasury


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