“The role of HR as a strategic partner and agent of change has taken center stage”, Amit Malik

0

“Ask yourself as leaders, are your best people serving customers? What if that should be determined by levels or hierarchies? If you truly understand your customer, structure may not matter at all. everything. “


“When I started a long time ago it was when HR was supposed to have a seat at the table. But it’s been a long time. Then came a time when it was all about having a voice at the table This too is past. I think today is the time to think about the future and not the present. I think today we have to create this whole table ourselves, and that’s what What will future-ready HR be like, said Amit Malik, former CEO of Aviva India in a keynote speech at an awards ceremony recently.

Malik focused on changing trends in the HR function and how, over time, organizations must adapt to emerging trends. “Talent has long been a major concern for every organization. But with the emergence of new technologies and new business models, I think HR’s role as a strategic partner and agent of change has taken center stage. This era of the digital age is also an era of opportunity for today’s HR; how they reinvent and rebuild functions is something only time will tell. The question to ask is to what extent the HR function is prepared.

Malik explained the merging of technology and HR, and the challenges that come with it. “First and foremost is the discussion of organizational design and structures. The mid-term future would see many organizations rethinking its structure and hierarchy. I don’t believe hierarchies are inherently a problem, it’s mostly how they are used, understood and applied that often creates a problem for the organization. He said that in general it is observed that a lot of new age organizations tend to become more hierarchical as they grow because it allows for more control.

“The challenge is how do you ensure, whatever the layer as it is, how does that add to the organization. Let’s look at this from the customer’s point of view. Let us understand what the customer wants and how can we satisfy them best and quickly. This should be the concern of the HR manager. The focus is on agility and customer service. Organizations must keep this concern at the center of all discussions,” he said.

Malik added, “Ask yourself as leaders, are your best people serving customers? What if this should be determined by levels or hierarchies? If you truly understand your client, structure may not matter at all. He explained how when a customer contacts HR, the trick is that HR empowers people at all levels to please the customer rather than downgrade.




Tags attributed to this article:


Share.

Comments are closed.